Emotional intelligence is an important skill to have inside and outside the workplace. It not only helps you communicate but allows you to relate with those around you. This blog defines what emotional intelligence is and how you can use it every day to improve relationships!

How to Improve Your Customer Service With Emotional Intelligence
What is Emotional Intelligence

Emotional intelligence (EI) refers to the ability to perceive, control, and evaluate emotions (verywellmind). Being able to express and control your own emotions is a very vital skill. But what is also equally important is being able to understand and respond to other people’s emotions. Emotional intelligence allows you to do both of these things. Building emotional intelligence allows you to become more aware of yourself and those around you.

Components of Emotional Intelligence

Emotional intelligence is built up of many components. These include: 

  1. Perceiving emotions: This includes what is verbally and nonverbally expressed. 
  2. Understanding emotions: The ability to understand the meaning associated with the emotions we perceived. This can be tricky to navigate as verbal expressions can have multiple meanings, and non-verbal expressions can be hard to read.
  3. Managing emotions: This can be the hardest but most important component of emotional intelligence. This is the ability to respond to and manage your own emotions and react to others’ emotions.
Benefits of Building Emotional Intelligence

Lastly, there are many benefits to improving your emotional intelligence. First it will make you better at monitoring yourself. You will be able to tell what you are feeling and why you are feeling it. This allows you to specifically identify things that make you happy, sad, angry, excited, ect… You will be more aware of yourself which helps build better relationships. Secondly, it will allow you to connect with others better. Having a high level of emotional intelligence allows you to identify how others are feeling. Being able to do this then allows you to regulate your own emotions in order to respond to others. Overall this will improve your communication with others allowing you to be efficient and aware when talking with others.

If you would like to learn more about emotional intelligence check out these resources below: